Shipping
Our products are made fresh and we strive to ship within 1 business day of receiving the order. If there is an unforseen delay the customer will be notified at our earliest opportunity via phone call, email or both to maintain transparancy and set new expectations.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at StayHealthy@sturdyhorse.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at StayHealthy@sturdyhorse.com.
Our Guarantee
We have put our product to the test in our barns, on our horses and dogs, and back every order with our 100% Satisfaction Guarantee so you can shop with confidence. If you are not satisfied with your purchase and do not notice a difference in your animal after the first 30 days of consistently feeding our product, please return the unused portion and we will refund the full purchase price of your order right away. No hassles, no hoops, no kidding. We, as horse and dog owners, would not be without The Sturdy Horse products in our own feed rooms and homes – we want you to be 100% satisfied.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.